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Frequently Asked Questions

How do I order?

Placing an order on our website is Fast, Easy and Safe. Take a look at our detailed tutorial on How To Order.
If you would rather speak with someone just give us a call on 01832 280 032 and we’ll discuss your needs.

When will I take delivery?

We guarantee to despatch all printed products within 5 working days of receiving final print ready artwork.
Our couriers work on an overnight delivery basis, and this delivery is free of charge to anywhere in mainland UK.

If you have a really urgent requirement call us now as there’s a good chance we can do it even faster and at no additional cost.

Can I receive a proof before I pay for my printing?

No. If you want a proof you must first place your order. Pdf Proofs are free of charge. Hard copy proofs are available at an extra cost.

What is CMYK?

CMYK is ‘Four Colour Process Printing’ and is also known as ‘Full Colour Printing’
The system uses four process colours – Cyan, Magenta, Yellow and BlacK – and, by using combinations of these in various tints, it is possible to produce virtually every colour imaginable!

What about the Quality?

Our quality is so good we’ve guaranteed the service. Look at our homepage to read the quality guarantee speedinprint.com

But basically our quality is second to none – you will not be disappointed!

Do you print digitally or using a litho printing press ?

The majority of our products are printed using conventional Full Colour Litho Printing but for shorter runs we use Digital Printing to ensure you get the best price for your project.

What is the difference between ‘Digital’ and ‘Litho’ printing?

The main difference between digital and litho is digital prints one copy of the file at a time, like your printer at home. Litho is where a plate is made and they are done in sheets and then trimmed.

For litho machines the set up cost is more because the plate has to be made, but once you have that then you can do large quantities on a more economical scale than digital.

Improvements in digital technology have lead to great advances in quality and our machines produce an almost identical quality match to litho presses.

Do you have any templates I can download?

Yes, we have cutter guides available for our Printed Folders – these are available to download from the folder printing page.

What is ‘bleed’?

Bleed is needed to ensure your finished product looks its best. Images, background colours and other fills, which are intended to print to the trimmed edge of the page, should be extended 3mm beyond the edge to give a bleed and allow for any slight movement during the cutting process. Without bleed you may have a white border.

What file types do you accept and how should I send them?

We accept a variety of file types, including PDF, Indesign, Quark, Illustrator, Photoshop, Publisher* and Word*. When sending artwork please ensure that it is fully print ready. If it isn’t then we are happy to make it so at a cost of £35, but please try and let us know in advance.

For more information on the files we accept – and how you can send them to us – please click on upload artwork.

Alternatively, please feel free to call us on 01832 280 032 – we’ll be happy to help.

* In .eps .tiff or .jpg format only.

What if I miss the delivery of my printing?

If you are not able to take delivery of your order, our courier will leave a card to let you know they tried to make the delivery. Please call the number on the card to rearrange.

Is your packaging branded? Does it have to be?

Our packaging is usually branded. However, if you would prefer it not to be then please notify us when you place your order and we will be happy to accommodate your request.

What does gsm stand for?

Paper and card are specified by their weight in grams per square metre (gsm).

For example, fax or photocopier paper is usually 80gsm, a good quality leaflet is 150gsm, a sturdy printed folder is on 350gsm. However, these can be changed to accommodate personal preferences, with higher GSM often making a finished product feel like it is of a higher quality.

I like your prices but would like a different stock (paper) is this possible?

Yes of course – just ring us for a quote!

Is my printing subject to VAT?

It depends what you are ordering.

Posters and folders are subject to VAT at the standard rate. Brochures and leaflets are generally zero rated for VAT.

The design service is subject to VAT at the standard rate regardless of what we are designing for.

What if the size I want printed is not listed as a product?

No problem! Just ring us for a quote.

I am after a bespoke job can you help?

Definitely! We do all types of printing, just ring us for a quote.

I am unsure what "Print Ready Files" are, please explain?

Print ready means all colours have been converted to CMYK, there is appropriate bleed and crop marks, sizing is correct, fonts are embedded and the images are of high enough resolution.

Can I order by email?

Yes this if fine – call us and we will talk you through the process.

What payment methods do you accept?

SpeedInPrint.com offers you the following payment options:

  • Payment is required on order.
  • Online Ordering
  • Our online payments are serviced by SagePay a very secure system.
  • Debit / Credit Card payments

We accept the following cards

  • Visa
  • Mastercard
  • Maestro
  • Solo
  • Switch

American Express is not accepted

If you prefer you can pay by telephone, BACS, or by cheque (which needs to clear before we can produce your order). Simply choose the "pay later" option at the shopping cart if you do not wish to pay online when you place your order.

Cheque Payments

Please make cheques payable to SpeedInPrint.com

Allow 5 working days for funds to clear before we begin to process your order.

BACS

Quote your job reference number on bank remittance.

As soon as cleared funds reach our account we will process your order.

Bank Details
Lloyds TSB,
Peterborough Branch,
Account Number: 00180012
Sort Code: 30-96-60

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